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darlin

how not to do customer service

2 things the customer doesn't want to hear about the service call scheduled to occur between 8 and 12.
CSDesk at 12:15, "I'm not sure why the tech isn't there yet, we do show he was dispatched. I'm sorry you've had to wait the entire morning. Did you get a lot done at home this morning?"
Bless her heart, she was just tryin to be nice.
and for the record, I *had* accomplished quite a bit while waiting.
Tech at 1:15, "Well, they scheduled several calls in the one neighborhood down Woodson road (about 5 miles away) and your call all the way over here. Guess I should have come by here first, huh?"
yeah right
and yes, I do want my $20 credit for the late arrival

my laptop is back, CD-writer works again, and the new battery is being shipped.
all emails and email addresses, and non factory-installed software are all gone. First I have to find the software discs, (storage location, one of three counties)and the backup CDs of my pictures, then load them back up over the next few weeks.

 

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